Refund Policy

AAEXTENSIONS Refund Policy

At AAEXTENSIONS, we are committed to delivering high-quality Joomla extensions, WordPress plugins, components, and modules. We want every customer to have a positive experience with our products and support services.

If you experience a genuine technical issue with your purchase that cannot be resolved by our support team, you may request a refund according to the terms outlined below.

Refund Request Period

Refund requests must be submitted within 7 days from the date of purchase. Requests submitted after this period may not be eligible for consideration.

Before requesting a refund, customers must first contact the AAEXTENSIONS support team and provide a reasonable opportunity for us to investigate and resolve the reported issue.

Refund Eligibility

A refund may be approved when all of the following conditions are met:

  • The customer has contacted AAEXTENSIONS support and provided necessary details about the issue.
  • Our support team has been given a reasonable opportunity to troubleshoot and resolve the problem.
  • The issue is confirmed to be caused by a genuine product defect.
  • The extension does not function as described in the product documentation or demo.
  • The problem cannot be reasonably fixed by our development or support team.
  • The customer provides relevant information such as screenshots, error messages, or technical details when requested.

Refunds Are Not Available For

Refunds generally cannot be provided in the following situations:

  • Change of mind after purchase.
  • The product does not meet requirements that were not checked before purchase.
  • Failure to review product descriptions, demos, documentation, or compatibility requirements.
  • Issues caused by hosting environment, server configuration, PHP/MySQL versions, or unsupported software.
  • Conflicts caused by third-party extensions, plugins, themes, or custom modifications.
  • Problems caused by incorrect installation, configuration, or user modifications.
  • Failure to provide required information or cooperate with the support process.
  • Failure to follow provided documentation, tutorials, or setup instructions.
  • Requests submitted after the refund period.

Bundle Purchases

Refunds are generally not available for bundle purchases or packages containing multiple products. By purchasing a bundle, customers acknowledge that they have reviewed the included products and accepted the applicable terms.

License and Downloaded Products

Because digital products can be downloaded immediately after purchase, customers are encouraged to review product information, demos, documentation, and compatibility details before completing their purchase.

Refund Review Process

Every refund request is reviewed individually. AAEXTENSIONS aims to provide a fair solution and will always attempt to resolve legitimate technical problems before processing a refund.

Policy Updates

AAEXTENSIONS reserves the right to update this Refund Policy when necessary. Any changes will be published on this page and will apply to future purchases.

Contact Us

If you need assistance with a product or have questions regarding this Refund Policy, please contact our support team:

Email: info@aaextensions.com
Website: https://aaextensions.com

Thank you for choosing AAEXTENSIONS.
By completing your purchase, you confirm that you have reviewed and accepted this Refund Policy. If you experience any product-related issue, our support team will be happy to assist you and work toward a suitable solution before processing a refund request.

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